Use kiln-dried hardwood logs (≤20% moisture) for a clean, efficient burn. Avoid painted, treated or resinous woods. Fuel usage varies, but expect to use a few bundles of quality logs per heat-up, depending on the season and tub size.

Yes. Wood-fired tubs are perfect in cold weather. Just keep the lid on when not in use, and drain the tub if freezing conditions are forecast and you’re not using it, to protect fittings.

For occasional use, many owners simply change the water regularly and keep the tub clean.

Not for heating. Wood-fired tubs run on logs. Electricity is only needed for LED lighting, air and water jets.

Children can use the tub under close adult supervision. Keep them away from the stove and chimney, and always check the water temperature.

Ensure the stove is fully cooled before draining to avoid damage. Empty the water, brush internal surfaces with a mild soap solution, rinse, and refill. Hot tubs should be drained for cleaning every 3-4 days.

Empty ash once cool, check door seals, and clean the flue/chimney periodically for good draw. Burn only dry hardwood. The ash can be composted or used in the garden as a fertiliser.

Rinse and air-dry the lid, don’t stand or place heavy items on it, and check hinges/straps. Inspect steps and shelves routinely for tight fixings

For occasional use without chemicals, refresh after each use. With filters/chemicals, follow the guidance in your manual and test regularly.

The hot tub has a bung in the bottom and a drain tap outside for draining.

In‑stock tubs: usually 1–3 working days across England. Custom builds: see the lead‑time on each product page; however, approximately 4-6 weeks.

A clear, level route to the final spot. Please tell us about narrow gates, steps, gravel, tight turns, or steep slopes so we can plan the right equipment.

Dry weight varies by model (often 120–250 kg). We recommend having 4-6 fit and able people present to lift the tub into position upon delivery.

Yes—a level, solid base that supports the filled weight (often 1.5–2.5 tonnes). Concrete, paving, or properly supported decking are typical. Avoid bare lawn or soft ground.

Yes—choose inside/outside colours on the hot tubs in stock. Additionally, you can fully customise a hot tub according to your needs in the Build Your Tub page.

You pay securely online. For custom builds, a deposit or staged payment may apply—see checkout or contact us for details.

Minor changes may be possible before production/dispatch. Custom orders can’t be altered once in production—contact us as soon as possible.

Each product page lists what’s included (e.g., stove, chimney sections, drain, basic accessories). Optional upgrades are shown as add-ons.